T&C'S

Terms and Conditions

 My Name is Wendy


I am a professional cake maker, registered with the local council and Environmental health inspected with 5 stars. I am fully insured and hold a level two food handling cerificate.


Please make sure you read my terms and conditions before ordering a cake. By paying a deposit you are automatically agreeing to my terms and conditions.


Cakes and prices.

My minimum cake order value is £60. This is based on a 6inch round deep 4 layer sponge cake, with a simple design, iced board, ribbon egded and transportation box. Prices then vary upwards on portion size, decoration, models, flowers etc and favour. I mostly make a traditional victoria sponge, chocolate and lemon. I also offer Carrot, Red velvet, Coffee, Coconut at an additional cost. 


Cupcake orders are a min order of 12, from £2 to £4.50 each, this cost will vary depending on design.


I do not have a U.K. personal alcohol licence and it’s against the law to supply any alcohol bottles cans etc on cakes. Therefor I ask my customers to provide there own. 


Deposits and cancellations 

All celebration cake orders require a non refundable deposit of 50% which is payable on booking via bank transfers with an agreed design. Full payment is due 1 week before .. if you cancel you lose your deposit. I will try my best to accommodate you should you need to move your party date. 


Wedding cakes require a £50 non refundable deposit and the balance is due one month before the event. 

I payment plan can be agreed to pay each month. 


If you cancel you will lose the 50% deposit 

If you cancel the order 6 months before the event 10% of any money paid towards your order not including deposit will be lost. 

If you cancel the order 5 months before the event 20% of any money paid towards your order not inc deposit will be lost. 

If you cancel the order 4 months before the event, 30% of any money paid towards your order not inc deposit will be lost. 

If you cancel the order 3 months before the event, 

40% of any money paid towards your order not inc deposit will be lost. 

If you cancel the order 2 months before the event 30% of any money paid towards the order not including the deposit will be lost. 

If you cancel the order 2 months before the event 50% of any money paid towards the order not including the deposit will be lost. 

If you cancel the order within the month of the event any money paid inc the deposit will be lost. 


I understand things/dates can change and I will try my best to accommodate this shouldn’t happen it can’t always guarantee that date would be available. 


Any information given whilst placing your order, including design details, colours, theme, contact information, price etc will all be included for reference and approval on your cake order form. It is the customers' responsibility to ensure that any detail given/printed on your order form is correct. 


No conversation in messeges, whats app, or text is a booking without the deposit. 


I can not hold places for anyone. 


I do wedding consultations via appointment only, they are £10 for an hour to discuss design and meet each other. 

I also offer taster days throughout the year. These are appointment bookings and full payment will be required when booking.

Look out for the next one coming in a post. 

again this is a non refundable payment. 


Please note any Cakes for Monday must be collected Saturday, and any Cakes for Tuesday will be ready after noon on Tuesday. Closed Sundays. Deliveries are an additional charge.

I have a facebook and Instagram should you wish to view my work.


Collections and deliveries

If the cake is collected, it is fully your responsibility for the safety of the cake. I will not be responsible for any damage to the cake after it has been collected. The same applies for cakes that are delivered, once it leaves I can not take any responsibility for the cake being knocked or damaged. 

(advise will be given on storage) 


Venue drops

Once the cake has been delivered to the venue I take a number of photos in situ and send them to you. So should any damage occur subsequently, I can not be held responsible.


Cake content 

My cakes may be decorated with non edibles such as ribbons, flowers etc. Sugarpaste figurines and floral cake toppers may also contain wire, crystals or beads which should not be eaten. It will be your/your caterer's responsibility to remove these, as appropriate, before serving your cake.


Refunds 

As taste is a very personal matter and subjective I cannot accept the return of any orders merely because you do not like the taste.

If you do find you have a legitimate problem with your cake you should contact me within 24hours to discuss this and I will do my best to resolve the problem. 


Thank you Wendy